Description

The Director of Operations for the laboratory is a key leadership role with overarching responsibility for the daily operations and management of the laboratory. Reporting directly to the Chief Scientific Officer/Senior Laboratory Director, this position plays a pivotal role in ensuring the efficient and effective functioning of various laboratory departments. The Director is tasked with supervising technical supervisors within the laboratory, ensuring quality control measures are in place and compliance with relevant policies and regulations is maintained.

As the primary driver of operational excellence, the Director of Operations collaborates closely with the leadership team to develop and implement strategic initiatives, policies, and procedures that optimize service delivery across all laboratory sections. Drawing upon a wealth of experience and expertise in clinical laboratory practices, the incumbent exercises sound judgment to set and achieve departmental goals and objectives.

Central to the role is the ability to lead and inspire a team of professionals, fostering a culture of collaboration, innovation, and continuous improvement. Through effective communication and stakeholder engagement, the Director ensures alignment with organizational objectives while promoting a culture of excellence and accountability throughout the laboratory.

Requirements

Technical

Maintains final responsibility for turn-around time in assigned department(s).
Works closely with Technical Supervisory staff and provides oversight and guidance.
Responsible for maintaining and supporting sufficient and competent laboratory personnel.
Monitors staff productivity and workload and works with supervisors to adjust scheduling accordingly.
Works with Technical Supervisor staff on PT administration and compliance with policies and procedures.
Prepares and/or presents proposals for new instrumentation in concert with supervisor staff.
Identifies and monitors costs associated with department operations and assists CSO/Laboratory Director with development and annual department budgets.
Works with other personnel as a laboratory representative to plan and implement projects, including preparation of written requirements associated with specific project goals, providing status reports and development solutions for problems as they arise
Works with CSO/Laboratory Director and Technical Supervisor on method selection and verification and determining the performance characteristics of the laboratory methods.
Ensures effective remedial and corrective action programs in the laboratory.
 

Other

Helps develop operations, quality and troubleshooting procedures in partnership with CSO/Laboratory Director and Office of Quality.
Works with the Office of Quality and Technical Supervisors to ensure compliance with training and competency policies.
Maintains professional knowledge by attending workshops, reviewing publications, etc.
Participates/presents educational training to lab staff.
Identifies personnel with leadership potential and works with HR and laboratory leadership to develop that potential.
Provides regular and timely updates to appropriate personnel, and answers inquiries from other areas of the company.
As needed, schedules and leads meetings associated with laboratory projects and operations.
 

In coordination with the Chief Scientific Officer/Senior Laboratory Director:

Establishes policies and procedures for technical areas of the laboratory.
Assist in solving technical problems.
Maintains responsibility for ensuring overall laboratory quality, including quality control and quality assurance programs.
Leads the laboratory effort to develop systems to achieve performance objectives
Responsible for participation in regular proficiency testing programs for the lab.
Responsible for ensuring that all records are up to date and available for inspection.
Ensures regular review of quality control for trends and problems.
 

Supervisory Responsibilities:                                                                   

This job has direct supervisory responsibilities of Technical Supervisor(s) assigned to the specific laboratory departments.