Microscopy Society of America Placement Office

Regional Service Manager - US West R-101555

NanoString Technologies
Seattle, Washington, United States
8 days ago


Who We Are:

NanoString Technologies ( NASDAQ: NSTG ) is a leading provider of life science tools for discovery and translational research. The company's nCounter® Analysis System is used in life sciences research and has been cited in more than 3,800 peer-reviewed publications. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications. The company's GeoMx® Digital Spatial Profiler enables highly-multiplexed spatial profiling of RNA and protein targets in a variety of sample types, including FFPE tissue sections.  Built on pioneering principles in 2003, NanoString is blazing new trails and exploring new frontiers to adapt to the everchanging landscape and becoming smarter and more innovative in the process.  We are dedicated to advancing scientific discovery and providing solutions that can have a meaningful impact in research and discovery.  

Our purpose is to  Map the Universe of Biology.    We enable scientists to answer questions they have always wanted to ask to explore the boundaries of cellular structures and create an atlas of biological interactions that define life.  We are relentless in our quest to  Catalyze the Next Biological Revolution  leading to  Advancing the Human Condition.   In addition to a pioneering spirit, we value:  Grit.  Authenticity.  Ambition.  Ingenuity.  Customers.  Join our team!

Job Summary:

The Regional Service Manager (RSM) leads and manages a team of field service engineers to achieve world-class technical service for NanoString's customers. This manager will perform routine travel within the region to work with the engineers and will routinely interface with internal and external customers, senior management and peers to manage workload. In support of the NanoString objectives, the person in this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.

Essential Functions:
  • Responsible for the timely and effective delivery of customer site service in the given region for all portfolio products
  • Ensures compliance with company and regulatory policy
  • Ensures a high level of customer satisfaction is maintained
  • Responsible for in-field resource utilization
  • Works with partners in Technical Support and Support Operations to plan and implement product training
  • Evaluates performance, writes reviews, and provides feedback to direct reports on an on-going basis
  • Active in recruiting and retaining talent
  • Acts as customer advocate in resolving field support related issues
  • Assist with the NanoString Quality process improvement initiatives
  • Time management and productivity efficiency with service call management and handling
  • The position has a high-impact contribution to the company's success by providing industry leading service to our customer base

Job Requirements:
  • Bachelor's Degree or equivalent experience
  • Minimum of 5 years of experience as a FSE or Service Manager in a related field
  • Professional with strong technical acumen - analytical with the ability to understand complex system operation and troubleshooting
  • Proficiency with test equipment used in field service support
  • Strong communication skills used to build and nurture internal and external customer relationships
  • Product and associated laboratory process knowledge
  • Located in the Western US close to a major airport
  • Up to 50% travel required with overnight stays on short notice
  • Valid driver's license and ability to meet fleet eligibility requirements

Preferred Qualifications:
  • Familiarity with fluorescence microscopy and robotic systems
  • General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
  • Experience working in a QSR certified organization
  • Familiarity with standard KPIs and Metrics for a field service organization

NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.

COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to one of NanoString's facilities, we must verify that the visitor is fully vaccinated against COVID-19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.


If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com .

Job Information

  • Job ID: 63274360
  • Location:
    Seattle, Washington, United States
  • Position Title: Regional Service Manager - US West R-101555
  • Company Name For Job: NanoString Technologies
  • Job Function: Other
Seattle , WA , US

NanoString Technologies provides life science tools for translational research and molecular diagnostic products. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications, including biomarker discovery and validation. The company's technology is also being used in diagnostics. The Prosigna B...

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